Billing
-
Hello, I tried to set up a site using WordPress during a trial period, and then decided on another brand. I was notified that the trial period was ending so I cancelled my subscription and received a confirmation. However, I was still billed. There doesn’t seem to be any recourse as far as I can tell. What should I do?
The blog I need help with is: (visible only to logged in users)
-
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades
Note: It takes from 1 – 2 weeks for the refund to be received.
Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
See here:
Dashboard > Store > My Upgrades
http://en.support.wordpress.com/my-upgrades/Dashboard > Store > Billing History
http://en.support.wordpress.com/Billing-History/I also tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
-
Hi there! I can see that your recent payment was cancelled and that you’re chatting with Dennis about this via email. Please follow up with him if you have any more questions.
- The topic ‘Billing’ is closed to new replies.
WordPress.com Forums 