Billing
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Where is your actual contact information? I have a billing issue.
The blog I need help with is: (visible only to logged in users)
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Here’s the support form:
https://wordpress.com/help/contactThe support staff usually answer all support requests within 24 hours. If you have not received an answer to your question, please don’t submit a duplicate request. You will be contacted as soon as possible, and submitting multiple requests slows things down.
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Hi there
It appears my credit card was automatically charged for the subscription renewal, but my colleague had already paid for it on her credit card.
It’s for:
WordPress.com Premium
emadvancementfund.wordpress.com{EDIT: personal info removed}
I was also charged for this, $129 on July 5. I have not received a receipt but it is listed on my credit card transactions.
Please let me know how I can be refunded and how I can remove the automatic billing to my card. I have already disputed this transaction with my credit card company.
Thank you.
Kelly Wyatt
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Okay, so I’ve dug into this a bit…
Here’s the situation. There was no double charge, just a single renewal. However, the payment was set to use your credit card but the upgrade was owned by your colleague’s WordPress.com user account. So she got the renewal notifications, but they were for a charge that was being sent to your card. This is also why you cannot see the receipt under your own account nor turn off the autorenewal.
I can refund the payment, but not while there is an active dispute. You would need to cancel the dispute. Processing the refund would also cause the upgrade and domain to be canceled as well. So while I’m happy to help you resolve this any way that you’d like, I would encourage you to discuss this with your colleague if the domain and upgrade is important to your organization.
In fact, I would encourage you to cancel the dispute while we work this out. If the dispute goes through, the associated domain and upgrade would be canceled and the site put on hold.
Please let me know if you have further questions or if anything is unclear. I understand it is a bit of a tricky situation, but we can get it sorted out.
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Thanks for clarifying.
I just checked and my disputed claim did not go through (thankfully) so that’s fine. Can you go ahead and issue the refund now? And can my card be removed from the account?
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Hi! Sorry, we’ve figured out the issue and there is no refund needed. We have two different projects going on with wordpress and there was some miscommunication. Thank you for your assistance
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