Billing

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  jondrury77 · Member · Oct 6, 2021 at 1:26 pm

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  I had a wordpress site called jonnyjourno.com until February, before I switched to another site. You have charged me £51 for these sites that have been cancelled and defunct since February. Can you get in touch with me to explain why and to re-imburse me the money. Thank you

  I don’t have a site with WordPress.com yet

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  helper-heroponriki · Member · Oct 6, 2021 at 3:14 pm

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  Hi there! I’m not showing that website is under the account you’re currently logged into, so there’s not much I can do to help here.

  However, it looks like you were able to reach out to WordPress.com support already under the correct account and it looks like they already processed that refund.

  You should be all set!

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  aleone89 · Staff · Oct 6, 2021 at 3:17 pm

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  Hello there,

  I can’t see this site connected to this WordPress.com account.

  Is it possible that you have had access to multiple WordPress.com accounts?

  If yes, you would need to login to that account and cancel the purchase via: https://wordpress.com/me/purchases or reach out for support here: https://wordpress.com/help/contact