Billing
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Hello,
I was supposed to be refunded $26 for wordpress auto-renewing my site due to some complications while trying to transfer. According to my bank statement, I was charged by wordpress twice– $26 on 8/31 and 9/1 and not refunded. Please get back to me. Thank you!The blog I need help with is: (visible only to logged in users)
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Refunds have time limits. WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes 1 – 2 weeks for the refund to be received.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi there,
Your second payment was treated by our system as a renewal, and those can only be refunded by staff members. I’ve done that now, so you should receive it in about 10 business days.
Please let me know if I can help with anything else.
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