Billing

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  matag61 · Member · Nov 11, 2016 at 10:10 pm

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  WordPress charged my credit card for a free site twice. How can I get my refund?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 11, 2016 at 10:12 pm

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  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  Refunds
  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Canceling upgrades
  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  This thread is also tagged for a Staff follow up. Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  supernovia · Staff · Nov 12, 2016 at 1:08 am

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  Hi @matag61, I’ve confirmed your account has just one charge and a refund for the same amount. This may look like two charges, but it isn’t. Please call your card company to confirm.

  One other possibility is that you’ve actually created more than one account and bought more than one plan with the same card. If that is the case, the wpchrg.com link @timethief mentioned will help us find the other charge.