Billing

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  stachayundt · Member · Jun 9, 2017 at 2:55 pm

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  Hello,

  I have a $100 charge from WordPress that posted yesterday. I assumed this was a renewal fee and went to Purchases to cancel and request a refund, but there is nothing listed in Purchases and according to my billing history I have not been billed since December 2015. I would like to cancel whatever service accrued this charge and need to speak with a representative of WordPress who can assist me with a billing issue.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 9, 2017 at 6:58 pm

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  Hi there,

  Which upgrade, which site URL and which username account is this about, please?

  That is the cost of a Premium plan renewal.

  How many username accounts and sites do you have? Maybe you failed to cancel one and disable auto renew.

  Canceling and Refunding Purchases
  https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases

  Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.

  Be patient while waiting for Staff to respond here.

  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  gemmacevans · Member · Jun 10, 2017 at 9:21 am

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  Hi stachayundt,

  I’ve sent an email to the address on your account, I’ll follow up with you there for more information about the charge. Please let me know if you don’t receive it.

  Thanks!