Billing

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  mattmosley · Member · Jun 26, 2017 at 11:33 am

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  I just received an email that I was billed for auto-renewal. However, when I look in my account, it says I haven’t been charged. I want to refund and to close my account, but I’m not able to find any other that within my account settings.

  The blog I need help with is: (visible only to logged in users)

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  pavanraheja · Member · Jun 26, 2017 at 11:46 am

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  Howdy mattmosley!
  To be able to see your Billing History you can have a look into this support guidelines Billing History
  You can crosscheck if you have the transactions there. Also, you can then claim the refund by going here https://wordpress.com/me/purchases

  If you still have an issue, just make sure you are logged into the correct WordPress account.
  Or if you would like to get Moderator help
  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this helps…!

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  gemmacevans · Member · Jun 27, 2017 at 12:08 pm

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  Hi mattmosley,

  I just received an email that I was billed for auto-renewal.

  There are no upgrades owned by the account you are logged in to. What is the URL of the site you were billed for? Please don’t post any transaction details here, just a URL is fine. Once I know more, I’ll see what I can find.

  Thanks!