Billing
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I started my website a year ago, and I recently received a letter in the mail saying that if I wanted to continue my website, I could renew, but if I chose not to renew, my website would be determined. I chose not to renew, yet, I was still charged the renewal rate in my banking account and my website still exists. I was wondering if there was a way you could help me fix this? I would like to be refunded because I did not wish to renew.
The blog I need help with is: (visible only to logged in users)
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Domain Information
Domain:
missbridie.com
Registrar:
FastDomain, Inc.
Registration Date:
2016-08-08
Expiration Date:
2018-08-08
Updated Date:
2017-08-08
Name Servers:
ns1.bluehost.com
ns2.bluehost.comContact your domain registrar.
That site is not on our WordPress.COM servers. You are posting to the wrong support forum to get support for it. Also be aware of who the web host is for your site and contact them directly for any hosting issues.
This is wordpress.COM support. We do not provide support for local installs of wordpress.ORG software, or for wordpress.ORG software installs on paid hosting, linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
wordpress.org support
The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.Jetpack support
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpack
However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service -
Hi missbridie16,
The account you are logged in to hasn’t purchase any upgrades:
https://wordpress.com/me/purchases
As @timethief hightlighted, missbridie.com is a self hosted WordPress.org site rather than a WordPress.com site. The key differences between the two are explained here:
missbridie.com is connected to your WordPress.com account by the Jetpack plugin but the site itself is not hosted by us.
Please contact the company that send you the letter directly. They should be able to provide you with more information about why you were charged for the renewal.
Best of luck getting this sorted!
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