Billing

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  paulynephotographie · Member · Sep 20, 2017 at 3:02 pm

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  Billing

  Hello,
  5 months ago, I wanted to create a website with wordpress, I bought the domain mapping and the wordpress.com premium for paulinecany.fr (total cost 101,77 euros). After that, I wanted to get refund because the rendering was not the one I wanted. I was therefore reimbursed 86 euros. Today, I need the invoice of my order (redacted)
  I also need a refund notice for the 86 euros.
  I do not know where to find my bills because I have deleted my blog wordpress account since, and I’m now switched to professional
  Can you please pass this on to me?

  Thank you.
  cordially
  Pauline CANY

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  labifrancis · Member · Sep 20, 2017 at 3:17 pm

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  Hi there,

  I have tagged this thread with modlook for a staff response. Please be patient and you will get a staff reply shortly.

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  staff-zinnia · Staff · Sep 20, 2017 at 3:54 pm

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  Hi –

  Can you provide the user account where the premium plan was set up for paulinecany.fr.

  Please refrain from posting any personal details such as contact information or payment details in the forums. These are public forums and are indexed by search engines. The transaction ID is unique to your account only – and is one of the items that can be used to regain access to the account.

  Please use the transaction id to gain access to the account as your first step.
  https://wordpress.com/wp-login.php?action=recovery

  Next, you’ll find the complete billing history for that account at wordpress.com/me/billing/ You can email or print the receipts from there.

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  staff-zinnia · Staff · Sep 20, 2017 at 3:56 pm

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  moodyblerd – Whenever you see a user has posted sensitive information in their post, such as contact details or transaction numbers please add the Modlook tag for staff attention. Also add the “remove user details” tag to the thread.

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  labifrancis · Member · Sep 20, 2017 at 4:12 pm

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  staff-zinnia Thanks for the information. I thought I already added “modlook” to the tags area. I will ensure I add both tags when next I see such post.

  Cheers :)

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  paulynemary · Member · Sep 20, 2017 at 4:13 pm

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  Thanks for these informations.
  However I can not access my wordpress account where these purchases were made, I think I deleted it. Can you help me?

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  paulinecany · Member · Sep 20, 2017 at 4:16 pm

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  I managed to find my account. Thank you!

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  staff-zinnia · Staff · Sep 20, 2017 at 11:44 pm

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  paulinecany – Fantastic :) let me know if you need further assistance locating the receipts.