Billing
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I’m not sure how to get assistance from WordPress, but a moderator closed my post yesterday, and after sending emails to two different addresses, I haven’t heard back.
Last year I cancelled my automatically billed subscription, so I am on the free plan, yet, I seem to have been billed $34 again this year and I don’t understand why. Can someone please tell me how I can stop being billed and how I can get a refund because I don’t recall consenting to this annual fee after getting in touch last year on this exact issue – I would like to end this billing once and for all and can’t figure out how, and nobody appears to be responding to me.
Thank you.
The blog I need help with is: (visible only to logged in users)
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I’m tagging this topic with “modlook” so a staff member can look into your billing history and hopefully shed some light on the situation.
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Hi there,
Our billing department already replied to your emails you sent us. Can you please check that they didn’t perhaps land in the spam folder in your email? Gmail also sometimes filters our emails to the Social or Updates tabs in the inbox, so our replies might also be there.
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I haven’t received any emails from WordPress other than automatically generated ones. My Spam folder is empty.
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That’s strange, as we’re even showing a reply from you on one of the emails.
We’ve reactivated your site, but can’t refund until we have confirmation the dispute has been cancelled. While you did let us know you have cancelled it, it still hasn’t come through on our end. You might want to call PayPal, not just use their online interface, and make sure they have really cancelled it.
You’re also welcome to email billingsupport[at]wordpress.com directly, rather than just replying to the automated emails you’d received, if you’d prefer to continue this via email.
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Thanks for your prompt reply. I did respond to another thread, so maybe that’s it? At any rate, I’ll hang tight until PayPal processes it – and if I don’t hear back today, I’ll contact them directly. While I wait, can you advise what in my settings is still active that the automatic renewal occurred again? I’m stumped and would like to avoid this in future.
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I took a look at your billing settings and there are no active upgrades. So, there will be no future billings.
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Thanks. If that’s the case, then it’s still a bit perplexing to me why I was billed in the first place. At any rate, I will try following up with PayPal to confirm the reversal of the dispute so a refund can be processed. I’ll be sure to watch closely next year to ensure this doesn’t happen again. Appreciate your prompt reply.
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Hi there. I telephoned PayPal and the ticket is closed. I spoke to them about ensuring on their end that the annual recurring payment was cancelled, too, to avoid being billed in future. To whom do I direct my request to be refunded the automatic billing fee?
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I saw that the dispute is now reversed and I have issued you the refund.
Let me know if there’s anything else I can do for you. I’m happy to help.
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