billing

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  ebbenes · Member · Jul 15, 2018 at 4:56 pm

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  Who do I contact in regards to a billing question? I was charged while I was canceling my account? Thank you.

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Jul 15, 2018 at 6:20 pm

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  Hi there, I’ve tagged staff for you as they can investigate any payments. They’ll likely respond within a few hours. :)

  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

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  gemmacevans · Member · Jul 15, 2018 at 9:01 pm

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  Hi ebbenes,

  No problem, I’ve issued a refund for the auto renewal of playaguiones.com and there is confirmation of this in your Billing History:

  https://wordpress.com/me/purchases/billing

  Refunds usually take 5-10 business days to show on your statement, so you can expect to receive the money around that time.

  I hope this helps!