Billing

• 

  gaglass · Member · Oct 30, 2018 at 2:10 pm

  • Copy link
  • Add topic to favorites

  We had a custom domain that we can’t access anymore and we think it’s because of a billing issue. Not sure if we restart our plan that we will have access to it again.

  The blog I need help with is: (visible only to logged in users)

• 

  sayali29 · Member · Oct 30, 2018 at 2:14 pm

  • Copy link

  Hi there,

  I am tagging “modlook” into sidebar of this thread for staff assistance.

  Someone from staff would reach you ASAP.

  Regards,
  Sayali

• 

  themagicrobot · Member · Oct 30, 2018 at 2:17 pm

  • Copy link

  If you’re talking about this domain then it isn’t hosted here at WordPress.com and you’ll need to approach your host for advice.

  Domain Name: GAGLASSANDMETAL.COM
  Registrar: GoDaddy.com, LLC
  Name Server: WNS2285.HOSTGATOR.COM
  Name Server: WNS2286.HOSTGATOR.COM

• 

  kokkieh · Staff · Oct 31, 2018 at 6:13 am

  • Copy link

  Hi there,

  Of what domain/site are you speaking? The account you’re using to post here is only three months old and has never owned any domains or plans on WordPress.com.

  I can see you have bought a domain transfer for the domain, georgiaglassandmetal.com, but that was only bought yesterday, after you created this forum thread. The transfer will take about a week to complete before you’ll be able to make any further changes to that domain on our end.