Billing

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  goorine · Member · Nov 1, 2018 at 3:53 pm

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  I was just charged $48 and do not know why. I havent had a wordpress site in years and would like a) clarity then b) to cancel any subscriptions I have and get a refund.

  Please reach out to me asap. Thank You

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Nov 1, 2018 at 4:56 pm

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  Hi @goorine, we don’t see the upgrades on this account, but I’m guessing you have another username.

  We can look it up by its transaction ID, though we don’t want you to post that publicly. I’m reaching out via email, but here’s how to find it:
  https://en.support.wordpress.com/transaction-id/#if-you-dont-have-access-to-the-receipt

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  supernovia · Staff · Nov 1, 2018 at 5:08 pm

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  There, that email is on its way. I’ll leave this thread open in case you don’t get the email for whatever reason… just remember not to post the transaction ID publicly. Thanks!