Billing

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  thatgirlyblogsoc · Member · Jan 14, 2019 at 7:10 am

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  I have contacted you before regarding this issue – I was not notified that my plan would be renewed and $120 was taken out of my bank account when I’m not even using my blog anymore. So over a month ago now I issued for a refund and was told it would be back in my account soon however I still have not received it, as this is a fair amount of money.

  The blog I need help with is: (visible only to logged in users)

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  ninadpatil01 · Member · Jan 14, 2019 at 7:20 am

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  Hi there,

  I am tagging this thread with MODLOOK so staff can help you with this issue.

  Please keep patience while someone from support staff gets back to you.

  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Thanks!

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  gemmacevans · Member · Jan 14, 2019 at 12:35 pm

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  Hi thatgirlyblogsoc,

  I’ve checked your account and the refund was successfully sent on 29th November 2018:

  https://wordpress.com/me/purchases/billing

  I appreciate you have been waiting a while but the refund has been sent from our side. Contacting your bank to ask about any processing delays on their end will be the next step — processing times vary between banks and international refunds (to banks outside the US) can take longer than 10 business days to reach your bank account.

  The transaction ID on the refund receipt can be used to help your bank locate the refund on their system.

  In some cases where upgrades are cancelled and refunded on the same day, banks will remove the original payment from your statement rather than showing two separate debit and credit amounts. I would also recommend asking them whether they have done so.

  I’ll be here if you have any questions.