Billing

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  alasonti · Member · Mar 11, 2019 at 3:34 am

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  Hi, I have an account set up under my old email address, (email visible only to moderators and staff) I have been billed recently and no longer use the website or wish to be billed. I don’t know how to communicate with you to cancel this and I have forgotten my password for the above heskethhenry email address. Please help!

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  kruttikaphalke · Member · Mar 11, 2019 at 4:42 am

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  Hi there,

  Please share your site URL so that we can assist you further.

  Thanks.

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  kokkieh · Staff · Mar 11, 2019 at 2:52 pm

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  Hi there,

  We can only cancel upgrades and issue a refund if requested by the account that owns the upgrades in question. Please use that email address to reset the password for the other account, allowing you to log in.

  https://wordpress.com/wp-login.php?action=lostpassword

  If you no longer have access to that email address, please follow our account recovery process instead to regain access to that account:

  Recover Your Account