Billing

kraigers1 · Member · May 28, 2020 at 1:58 pm
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I accidentally purchased 2 of the same items and need a refund. Can I please get an update before I ‘download’ and get charged? Need to solve ASAP so I can download and work on the site.
adarshhalan · Member · May 28, 2020 at 2:24 pm
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Hi,

can we have the site url you are referring to ? what did you purchase ?

Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you need to seek help at these forums:
https://wordpress.org/support/forums/

Thanks,
kraigers1 · Member · May 28, 2020 at 2:32 pm
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I didn’t download the products yet. I bought “Product Bundles” and 2 were accidentally added to my cart before I purchased. So my credit card was charged $98 versus the single cost of $49. How do I proceed?
adarshhalan · Member · May 28, 2020 at 2:34 pm
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can you share the link of the items you added to your cart ?
kraigers1 · Member · May 28, 2020 at 2:39 pm
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I don’t know how to add an attachment of the receipt here.

(redacted)
adarshhalan · Member · May 28, 2020 at 2:44 pm
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Please mention the product you have purchased or the weblink to the product you bought so that I can guide you in the right direction of support
kraigers1 · Member · May 28, 2020 at 2:48 pm
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I purchased “product bundles” – twice
kraigers1 · Member · May 28, 2020 at 3:25 pm
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are you clear of the problem? I’m looking for either a refund of $49 or for a full refund and I’ll go ahead and purchase again. But either way, need to solve today so I can download the plugin and get working on it…please advise. Thanks.
staff-zinnia · Staff · May 28, 2020 at 4:24 pm
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Refunds are eligible up to thirty days after purchase. Have you already sent a note to Woo through https://woocommerce.com/contact-us/ ? That’s where you get support with their product(s).

Use this page to reach our billing team directly: https://wpchrg.wordpress.com/
kraigers1 · Member · May 28, 2020 at 5:00 pm
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I’m having a tough time with your site links, but I appreciate your quick response. I sent a note but have not heard back from Woo Commerce. Your second link takes me back to this page to post something on the forum.

I don’t understand what I’m supposed to do here. Who can I talk to??? I’d like this solved today so that I can be either partially refunded or fully refunded so that I can purchase it again, install and be on my way.
staff-blorbo · Staff · May 28, 2020 at 10:00 pm
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Ah ok, if you’ve already sent to WooCommerce, they’ll reply as soon as they can, likely either today or tomorrow.
kraigers1 · Member · May 29, 2020 at 12:29 pm
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I have submitted 4 tickets through this site, but none are showing up. I keep getting a blank screen when I open a new ticket and I have no confidence this request went through.

I went ahead and purchased the product AGAIN on a separate transaction. I now need a refund for $98 against the first transaction for two product bundle purchases. Who can help me?????
staff-mckluskey · Staff · May 29, 2020 at 1:30 pm
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Let me just make sure I understand what you want to do.
You would like to cancel and get a refund for the transaction on May 27th (the $98 for the bundle) and keep the one from today ($48), is that correct?
kraigers1 · Member · May 29, 2020 at 1:33 pm
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nevermind…I found the link where I could request the refund. There are a series of “dots” in the product purchase table that allows you to request a refund.

Thanks for your prompt reply. It was really driving me crazy…
staff-mckluskey · Staff · May 29, 2020 at 3:25 pm
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Ah, I’m glad to hear that you managed to get this done.
I couldn’t see any of your opened tickets and I was worried you were not able to reach out to the support because of some browser issue :)

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