Billing

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  dhouse7777 · Member · Aug 27, 2020 at 6:10 pm

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  My account auto renewed and I’m not using it. I’ve tried to get in touch with an actual human to reverse the charges but it seems impossible.

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  supernovia · Staff · Aug 27, 2020 at 9:40 pm

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  Hi, we’re humans here. I see a chargeback on the account. Can you close that with the bank so we can refund the upgrade?

  Also will you be using dhousephotography.com after this?

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  dhouse7777 · Member · Aug 28, 2020 at 9:15 pm

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  Thank you for helping me. I’m and older man so I’m use to talking to people on the phone, however, I do appreciate your help.

  I’ve closed the dispute with the bank.

  I won’t be using dhousephotography.com and I’ve never used it. I didn’t know that it automatically renewed because I didn’t turn that on.

  Thank you again for refunding my money, it will help as we are on a fixed income.

  Sincerely,
  Darrell

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  supernovia · Staff · Aug 29, 2020 at 12:06 am

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  Thanks, Darrell. It’s still showing as disputed on this end, but we’ll give that a day or two in case it takes the bank a bit to update the status.

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  supernovia · Staff · Aug 31, 2020 at 6:20 pm

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  Hi Darrell, could you check in with the bank to ensure that’s closed properly? It’s still showing as an open chargeback.