Billing

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  thehilbertscribe · Member · Aug 30, 2020 at 8:01 pm

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  We were charged for our domain, but there is no receipt in the billing section. How can I get a copy of the bill?

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  fstat · Staff · Aug 31, 2020 at 9:59 am

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  Hi there,

  All upgrades for your site hilbertcollegenews.com are under a different account than the one you’re currently logged in.

  The owner of the plan and the domain is @hilbertcollegenews

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  thehilbertscribe · Member · Aug 31, 2020 at 1:07 pm

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  How can I get the billing info switched to be under my account. That account belongs to a former employee of the school.

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  staff-doublebassd · Staff · Aug 31, 2020 at 5:56 pm

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  Hi there,

  If you do not have the credentials of that account, the best bet is to reach out to the former employee and retrieve the credentials. For more information on account recovery and the options you may have, please visit:

  Recover Your Account

  Thanks,