Billing

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  bossingbettergmailcom · Member · Sep 26, 2020 at 7:40 pm

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  Hi, why does contact us default to ask in forums?
  How do I contact WP direct?

  I have had a cancelled account for some time now and this week I was charged 408.00 NZD. Could I please request a refund. I had reached out through WP chat but with no response. Transaction ID [redacted by staff]

  Kindest regards

  Stephen

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  ryrhino00 · Member · Sep 27, 2020 at 4:54 am

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  Hi,

  Please wait for a staff member to help you.

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  staff-totoro · Staff · Sep 28, 2020 at 3:36 am

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  @bossingbettergmailcom I do not see any transactions under this account. Do you have another login with us perhaps?

  Can you please fill out the form here to the best of your ability? https://wpchrg.wordpress.com/

  That will send a direct message to our billing support team, and from there they will reach out to you directly via email.

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  bossingbettergmailcom · Member · Oct 8, 2020 at 9:42 pm

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  Hi,

  I’ve filled out the billing form back in September and have heard nothing back.

  Is a refund on the way?

  Can someone help?

  Kindest regards

  Stephen

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  supernovia · Staff · Oct 8, 2020 at 10:32 pm

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  Hi Stephen, did you send the request from this email address? I’m not seeing it.

  Let’s try this though. You mentioned it was an account you had long ago. What was the site address? Perhaps we can find the charge that way.

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  supernovia · Staff · Oct 8, 2020 at 10:38 pm

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  Actually I was able to find your site link through another thread. I’ve spotted the issue (0 vs O in the ID you sent) and refunded this for you.

  That will be processed shortly. Please allow 5-10 business days for that to appear on your statements.