Billing

  • Unknown's avatar
    lauren5535 · Member ·

    Hello,

    I apologize, I thought that I had cancelled my site / domain. However $145 just came out of my account. I have been severely impacted by covid 19 and I cannot afford to have this amount taken out of my account ta this time. Is there any way that I could obtain a refund? Thank you in advance for your time and assistance.

  • supernovia · Staff ·

    Sorry to hear that! We can likely help with that. We just need you to log into the correct account first, since this one does not have any upgrades.

    Can you log out, then log in again using the email address that received purchase notifications and what not? That’s the one you’ll need to use to access the site.

    Here’s how you can recover access if needed:

    Recover Your Account

    If you’re having trouble with that, can you please send a link to the site?

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