Billing

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  modblaire · Member · Mar 20, 2014 at 10:44 pm

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  I have a question about my Automattic invoice

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 20, 2014 at 10:47 pm

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  Your upgrades are found here Dashboard > Store > My Upgrades
  Your billing information is found here
  Dashboard > Store > Billing History

  View Your Receipts and Purchase History

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  modblaire · Member · Mar 20, 2014 at 10:49 pm

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  I have an issue with a line item on my bill and need to speak to someone to resolve it.

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  timethief · Member · Mar 20, 2014 at 10:51 pm

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  What is your issue please?

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  modblaire · Member · Mar 20, 2014 at 10:54 pm

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  We received and paid an Automattic invoice from January that included a $7,500 charge for setting up modcode.modcoth.com

  It is an outrageous amount for something we did not even know we were going to be charged for. The invoice was paid and the $7500 went unnoticed, so I would like to inquire about getting a refund/credit.

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  timethief · Member · Mar 20, 2014 at 10:57 pm

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  http://en.support.wordpress.com/upgrades/#refunds
  Note: It takes from 1 – 2 weeks for the refund to be received.

  I’ll also tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  modblaire · Member · Mar 20, 2014 at 10:57 pm

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  Thanks- does this mean we’ll be refunded?

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  timethief · Member · Mar 20, 2014 at 11:01 pm

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  It seems there has been a billing error and if you log in under the exact same username account that registered the blog and purchased the upgrades for it you can claim a refund. Note that as I said above this thread is tagged for Staff.

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  auxclass · Member · Mar 20, 2014 at 11:21 pm

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  That amount sounds like a VIP program level charge – were you working with the VIP group to have something set up?

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  modblaire · Member · Mar 20, 2014 at 11:22 pm

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  Yes, but we weren’t given any notice of the charge- it just showed up on an invoice.

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  auxclass · Member · Mar 20, 2014 at 11:28 pm

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  Try contacting the VIP group here: http://vip.wordpress.com/contact/

  Should be quicker than the forum here

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  jeremeylduvall · Member · Mar 27, 2014 at 10:19 pm

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  Hi @modblaire,

  I have replied to your request through private email. Please keep all additional correspondence there to prevent confusion!