Billing

  • Unknown's avatar
    scottymackimages · Member ·

    I’ve been billed for this service and domain registration. I actually thought I had cancelled this last year, but maybe not. I would like to cancel it though and ensure that I am not billed next year.

    With what I have been billed for, I won’t be needing it any further, but I am wondering if the premium can be transferred to another WordPress page I have?

    But please can you verify that I will not be billed for this again next year.

    Thank you

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there:

    Please do not create duplicate threads. I’ve removed your other thread and will respond to you here. Note that anyone listed as “Staff” are WordPress.com Support, so we are able to help you with any billing questions.

    With what I have been billed for, I won’t be needing it any further, but I am wondering if the premium can be transferred to another WordPress page I have?

    It looks like you initiated a chargeback dispute with your credit card provider for this renewal: https://wordpress.com/support/payment/chargebacks/

    We can move the Premium plan to another website under your account, but not while the chargeback dispute is active. Once you have canceled that dispute with your credit card provider, we’ll be happy to take care of that for you.

    I will note that you only have one WordPress.com site under your account, so in order to transfer your Premium plan to another site, you would need to be listed as a user on the destination site as well.

    I can confirm the plan and domain have been cancelled, so you would not be billed again.

    Let us know if you have any questions. Otherwise, we’ll wait to hear back from you!

  • Unknown's avatar
    scottymackimages · Member ·

    If I want to close my account, will I need to wait for the chargeback to be closed off as well?

    My bank have advised me today they are closing it, so guessing it will take a little while to get back to you?

  • staff-ozmodiar · Staff ·

    If I want to close my account, will I need to wait for the chargeback to be closed off as well?

    If you’d prefer us to move the Premium upgrade to a different WordPress.com site, we will need to keep this account open long enough for that to happen.

    My bank have advised me today they are closing it, so guessing it will take a little while to get back to you?

    It usually takes a bit. I’m still currently seeing the chargeback status as “under review”.

  • Unknown's avatar
    scottymackimages · Member ·

    thanks, I’m thinking cancelling would be my preference, I haven’t used the premium features previously, and not sure I would start now.

    As for when that status changed, will check in again in couple of days

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