Billing

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  aclassictune · Member · Jun 15, 2022 at 6:55 am

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  I was charged by [redacted] on my account that I have no idea about. I need a refund, please. I did not agree to this transaction nor was I given a notification that such payment would be taken from my account. I am quite disappointed. Could you resolve this, I need the refund.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Jun 15, 2022 at 7:42 am

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  Hi there,

  That charge is for domain registration renewal and a Personal plan for thecigol.com. Do you want to cancel those and get a refund?

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  staartmees · Member · Jun 15, 2022 at 7:43 am

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  All wordpress.com plans are on autorenewal and several emails were send to the email address of the owner.
  If you don’t know what a charge is all about, you can check it yourself at https://wpchrg.wordpress.com/

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  aclassictune · Member · Jun 15, 2022 at 7:49 am

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  Yes. I would like a refund, please. I have not been active on the ‘thecigol’ account, so I have not been updated about any plan or payments, so it took me by surprise.

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  fstat · Staff · Jun 15, 2022 at 8:37 am

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  Just a clarification. If I cancel your domain, it’ll be really difficult to get that domain back in the near future.

  Please confirm that so that I can proceed.

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  aclassictune · Member · Jun 15, 2022 at 10:36 am

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  Yes, you may cancel it. Thank you.

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  fstat · Staff · Jun 15, 2022 at 10:51 am

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  Done! I’ve issued you a full refund. You should see it on your statement within 10 business days.

  Let me know if there’s anything else I can help you with.