Billing
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Other than placing myself in a public forum for all to answer, is there a way to access personalized help from WordPress? This has been the worst experience I have ever had online. Now I am supposed to open up the issue to myriad strangers with only basic or hearsay knowledge of my concerns.
WP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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If you have a paid wordpress.com plan, you are entitled to Live Chat Support, https://wordpress.com/support/live-chat/. If not, you can get help in this public forum. If you give us a clear and brief description of your problem(s), we are able to help you.
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I received help from companies and sources outside of WordPress. WordPress, while a tech giant, is a system. It is not a company of humans who care for their customers. There is no way to get help without paying them as stated above. My help came from an unknown person with unknown credentials and a handle called staartnees. Awesome. WordPress is a disappointing joke. It did not used to be. I used it with no issue and great support for a few years around 2015. Thanks for nothing, bot! I prefer to speak to humans willing to help because they understand and empathize that not everyone writes code. They simply answer a phone and chat a while finding sources of information and offering advice that does not benefit themselves or their company. They are just good PEOPLE who require no fees to be that. Such a shame that huge companies get away with these business practices if you can call WordPress that. Again, it is just a system on a server. Complete joke.
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Companies and sources outside WordPress.com can’t help you with sites running on the wordpress.com platform. They think they can help with sites using the open source wordpress.org software which differs from the wordpress.com platform.
I don’t like your negative connotion because my username is staartmees. Unfortunately for you, but I’m 100% human … I think so. But hey, that’s your obsession.
If you don’t like the wordpress.com platform, no problem … switch to the open source wordpress.org software, find yourself hosting, buy yourself a domain and solve problem yourself. That’s the difference between the wordpress.com platform and the open source wordpress.org. -
Your professionalism is glaring. I’d escalate this is someone who can help and not be sarcastic but the platform doesn’t care for the treatment of their customers. You’re free to say whatever you please on an forum because after all it’s just an impersonal forum. Must be nice to work for a company with no accountability for the behavior of their employees! I work in a hospital. I have to look my patients in the face and be kind and helpful when they are sad, frustrated, irate or just bored. If I don’t, I have a boss who does something about it and steps in to help where I did not have the resources. Guess you found your calling as a troll unable to manage the frustration of regular people trying to get things done on their regular lives. Cheers!
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Hello there,
@sometimesiwritewell What is the issue you face exactly and what is the URL of the site you’re working with?We’ll take a look and if need be we can look to help via email.
Must be nice to work for a company with no accountability for the behavior of their employees!
This forum is monitored by volunteers and WordPress.com staff, so I’ll be happy to help you hear and get you into a more favourable position with your site.
Looking forward to hearing from you.
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I have resolved my issue by other means. Another company, a competitor actually, helped me understand where my domain name went and how to get it back when I inadvertently cancelled my subscription to WordPress along with the domain name purchase. In theory, a domain. name owner should have 5 days to reverse an ownership mistake like mine. With WordPress, there is no one to call and say “Hey! Help! I made a mistake 5 mins ago,” like all other companies. The “contact” goes to a forum where issues are randomly picked up by volunteers who don’t care unless I pay premium for a service I am incapable of using. These answering parties are free to behave irresponsibly and immaturely with no accountability. A frustrated customer is normal in every industry. Coping skills outside of sarcasm are a good thing to have in ones arsenal or accounting is a better fit as one may be able to just work in a closet.
It is way too hard for the average user to create a space on the web with this company. Clearly, I am not happy with WordPress, especially with the unprofessional exchange yesterday. I’ll either get my domain name back or I won’t bc it is picked up and the price is jacked up. Such is life. It should be clearly disclosed that the customer is on their own when they sign up for WordPress. If not on the website, someone should write it up in an article to save others from the impersonal experience I endured on my one of few days off. WordPress is a juggernaut so nothing will change. It’s a shame that tech has unbridled power to do as they please and profit from people like me who work hard for the money I spend to subscribe for a domain name and a website. It is nice when these companies set up real customer service and give a damn.
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