Billing

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  janinesteffens · Member · Aug 30, 2022 at 5:47 pm

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  My domain will remain but I will be moving the webpage off this platform.
  I was charged for another year. I like to get a refund or disput this as it has not been a year to date.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Aug 30, 2022 at 11:19 pm

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  Hi there,

  I do not see any upgrades under your @janinesteffens WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.

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  janinesteffens · Member · Aug 31, 2022 at 12:20 am

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  [private info redacted]

  (email visible only to moderators and staff)
  Billed To August 30, 2022
  Turn The Page With Janine
  (email visible only to moderators and staff)

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  staff-totoro · Staff · Aug 31, 2022 at 1:47 am

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  Hi again,

  Is it possible you made your purchase under a different login? I can confirm that your upgrade is registered at WordPress.com but is under a different account and not your @janinesteffens login.

  If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id