Billing

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  oeh100 · Member · Feb 12, 2023 at 2:18 pm

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  My card was charged for an account that’s not mine.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Feb 13, 2023 at 2:12 am

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  Hi there,

  I do not see any upgrades under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login?

  Can you please fill out the form here to the best of your ability to let us know more info about this transaction? https://wpchrg.wordpress.com/

  If the info you have is not a match for what we show in our system, then a contact form will appear that will allow you to send a direct message to our billing support team, and from there they will reach out to you directly via email. Thanks!

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  tallblonde1 · Member · Feb 13, 2023 at 1:36 pm

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  I want to speak to someone about a charge on my account. Is there a phone number to speak to someone, a person preferably.

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  staff-95percentghost · Staff · Feb 14, 2023 at 3:26 pm

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  @tallblonde1 Hi, as a fully distributed company we do not have a phone number available, but we can help in the forums. In general as mentioned by my colleague above, you can use the following site to check up on charges you’re unfamiliar with:
  https://wpchrg.wordpress.com/

  If the info you have is not a match for what we show in our system, then a contact form will appear that will allow you to send a direct message to our billing support team, and from there they will reach out to you directly via email. Thanks!