Billing

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  cabanobrenden · Member · Apr 28, 2023 at 5:23 pm

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  Hello, I cancelled a subscription and was refunded. 2 days later I was charged again for the same subscription. Can you please cancel and refund this.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Apr 30, 2023 at 8:08 am

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  Hi there,

  I’ve reviewed your account, and I can confirm that you were not charged again for the same subscription. The only charge for 2023 on your account was the renewal of your Pro plan, which you had already canceled and received a full refund for. No other purchase or renewal has been made since then.

  To put your mind at ease, you can verify this information by visiting your Billing History page at https://wordpress.com/me/purchases/billing. There you’ll see a detailed record of all your transactions.

  If you have any further questions or concerns, please don’t hesitate to reach out to us. We’re here to help.