Billing

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  siennacorreia · Member · May 8, 2023 at 1:11 pm

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  I have been billed £43.20 from you this morning, you have already replied with an email stating that this website was set up on a free plan. If so, please can I get a refund and have any automatic payments that have been set up with you cancelled to ensure this doesn’t happen again

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · May 8, 2023 at 1:44 pm

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  If you are not sure what a charge made by wordpress.com is about, you can find it out yourself at https://wpchrg.wordpress.com/

  If you still want to cancel that purchase, click in the right column at “I want to cancel”

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  staff-zinnia · Staff · May 8, 2023 at 3:36 pm

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  Good Morning –

  The charge must be coming from a different account. I have reviewed the one that you used here (siennacorreia) and there aren’t any upgrades or active charges. To locate the correct account, please enter your payment details on https://wpchrg.wordpress.com/ or https://wordpress.com/support/account-recovery/

  Once you’ve accessed the account with the charge you’re able to cancel and refund by clicking on My Sites – Upgrades – Manage. Or simply write back to us here form that user account and we will handle it for you.