Billing

  • Unknown's avatar
    vicetticlothing · Member ·

    Hi,

    I received a ‘Payment successfully processed’ email:

    Billed to: 922furniture, (email visible only to moderators and staff)
    August 03, 2023 Receipt ID: 179224
    Payment method: Credit Card (Stripe)

    This was billing using a different website. I don’t really understand this at all. I have 3 sites connected on WooCommerce, all seem to be tied to 922 furniture but they are each independent so each should be billed individually. This is just getting messy.

    How do I sort this out?

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • aleone89 · Staff ·

    Hello there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    At WordPress.com, we provide a fully managed hosting service with a custom server environment that is specifically optimized for WordPress. Our managed hosting service offers built-in security and performance improvements, along with in-house support for any questions or issues you may have with your site.

    We want you to know that you always have the option to migrate your site to WordPress.com, where we can provide you with in-house help to ensure that your website is running smoothly. We have an easy-to-use migration plugin (https://wordpress.org/plugins/wpcom-migration/), which you can use to migrate your site to WordPress.com.

    Please note that this feature is only available for Business plan users.

    We understand that moving your site may seem like a daunting task, but we believe that the benefits of our fully managed hosting service far outweigh the effort involved in migrating your site. With our optimized server environment and customized version of WordPress, you’ll have access to the best possible hosting service for your WordPress website.

    However, if you choose not to migrate your site to WordPress.com, don’t worry! We want to make sure you still receive the help you need. The good news is that the open-source WordPress forums are available to provide you with support. The folks in that forum are experts in WordPress and are in the best position to help you with any issues you may be experiencing.

    We hope this information is helpful, and please don’t hesitate to contact us if you have any questions or concerns. Thank you!

  • Unknown's avatar
    vicetticlothing · Member ·

    Hi,

    I’m really not understanding this. I received an email from WordPress about a payment, looks like a payment for using Blaze. This came to 922 Furniture instead of the website being promoted. 922Furniture is linked by a single sign on of some sort and seems to be the parent account. I don’t really know how this all works but the payment email basically went to the wrong place, I can’t find the invoice for it anywhere, not even sure where it should be found. Can’t see it in the 922Furniture account. Doesn’t matter if you don’t host the site, WordPress sent the payment email so I expect to be able to find an invoice from WordPress, its probably incorrectly invoiced to “922 Furniture” too.

    Can you please help me with this? I expected just to login and access any invoices for payments made without any issue.

    Also is there a way I can contact WP directly by email without using forums?

    Thank you

  • aleone89 · Staff ·

    Hey there,

    Thank you for that additional information.

    It’s possible if you’re using Blaze, that you have a Jetpack account and the site is in use with Jetpack.

    When using Blaze, do you remember signing into a WordPress account or a Jetpack account?

    Many thanks!

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