Billing
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I have been charged 300 dollars and I do not know why.
On my statement it lists [redacted]
I would like to be called immediately regarding this. I am kind of shocked at the lack of service options and I’ll be doing a chargeback by the end of the day. This is really shoddy web design…crazy for a web services company
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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I have been charged 300 dollars and I do not know why.
On my statement it lists [redacted]
I would like to be contacted immediately regarding this
WP.com: Yes
Jetpack: No
Correct account: Yes -
If you don’t know what abilling is about, you can check this yourself at https://wpchrg.wordpress.com/.
Starting a chargeback is not a good idea as it will cost you extra money. You can manage your purchases et all yourself at https://en.support.wordpress.com/manage-purchases/
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Hi there,
I do not see any upgrades under your @ericlee4250 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/
Is it possible you made your purchase under a different login?
I can confirm that the info you provided appears to match a site that is registered at WordPress.com but is under a different account and not your @ericlee4250 login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recoveryOn that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id
Once you are connected to the correct account we are happy to help you with managing your billing. Thanks!
- The topic ‘Billing’ is closed to new replies.
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