Billing
-
I was billed twice for an advertising campaign.
I was billed 34.39 on 8/12 and then again $35 on 8/19.
It says that it is a recurring charge. I never authorized any recurring charges and only did a one time ad campaign.
Please refund one of the charges. The advertising page clearly states there was only on campaign.
Thanks
I will contact the bank also for fraudulent charges.
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
-
Hi there,
I would like to clarify that the advertising campaigns on WordPress.com are not recurring. Once a campaign is finished, you won’t be charged again for it. You can verify this by checking your Campaigns page; it should indicate that there was only one campaign for August.
On that page, you’ll also see an older campaign that ran back in February. That campaign, too, has finished, and you were only charged once for it.
Please let me know if there is anything else I can assist you with.
-
Good Morning,
You billed me twice for an ad campaign. I did not sign for any recurring charges. I was billed $34.49 and then $35 for the same ad.
Please correct and acknowledge the refund. I will also contact the bank and report the fraudulent charges.Thanks.
WP.com: Yes
Jetpack: No
Correct account: Yes -
Hi there!
It appears we had a bug that resulted in a small number of users getting overcharged. We just issued a refund of $34.49, and you will see it in your bank/card soon.
I apologize for the issue and appreciate your patience while we looked into this. Thank you!
Feel free to let us know if you have more questions.
-
Also, we added $35 free Blaze credits to your WordPress.com account, which you can spend on Blaze campaigns. This does not affect the refund of $34.49. You’ll still get the refund of $34.49 that we just issued. But with the $35 in free Blaze credits added to your account, you can run another campaign up to $35 completely on us. :)
Thanks again!
- The topic ‘Billing’ is closed to new replies.
WordPress.com Forums 