Billing

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  jeffdesertdesignlabcom · Member · Mar 12, 2024 at 2:02 pm

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  I get billed every year for this and I don’t know how to stop it. Please help.

  Self-declared URL: Notasite
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Mar 12, 2024 at 9:15 pm

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  Hi there,

  I would be happy to assist you in canceling and refunding your purchase. However, the upgrade that was purchased is not associated with the account from which you contacted us. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  If you aren’t sure about the charge on your bank statement, you can fill out the form at http://wpchrg.com. It will help you find the correct account and what you were charged for. You can also reach out to billing support there directly.

  Let me know if you have any questions.

  Thanks!