billing

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  traceyannlyden · Member · Mar 14, 2024 at 12:34 pm

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  billing

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-oikake · Staff · Mar 14, 2024 at 4:32 pm

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  Hi,

  Could you please provide more detail on what you would like to accomplish so we can suggest the best approach?

  Thanks!

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  traceyannlyden · Member · Mar 14, 2024 at 5:35 pm

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  I have paid for two upgrades when I only wanted 1 I need one of the 2 payments reimbursing. Please help

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  staff-oikake · Staff · Mar 15, 2024 at 8:03 am

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  Hi,

  I’ve checked it, and the last purchase made with the account you are contacting us (traceyannlyden) from was made in 2022.

  Could you share the URL of the site for which you made these new two payments?

  Thanks!

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  traceyannlyden · Member · Mar 15, 2024 at 11:13 am

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  wordpress

  traceyannlyden153@gmail,com

  Love is all…

  lovemusicandsleep.art.blog

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  staff-oikake · Staff · Mar 15, 2024 at 2:33 pm

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  Hi,

  There is a WordPress.com account with the email address (email visible only to moderators and staff), but this account has no sites and no purchases made.

  This sounds like your site might be hosted by another company. You can learn more about the difference between WordPress.com and self-hosted or WordPress.org sites here: https://wordpress.com/support/com-vs-org/
  
  In any case, let’s try another thing: Could you indicate the URL of the site you were charged for?

  Let us know, and we’ll be happy to help!
  

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  traceyannlyden · Member · Mar 15, 2024 at 6:59 pm

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  I was charged for three purchases but all I wanted to do was merge my old account with a new one I am a complete technophobe The bank has the three numbers I have paid for The account I want to use is the old one with my poems etc on it

  [redacted by Staff]

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  helper-heroponriki · Member · Mar 16, 2024 at 7:41 pm

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  As the purchases in question aren’t linked to your current logged-in account, we’re unable to assist you here in the free support forums.

  To resolve this, please take note of those transaction IDs (I’ve obscured them for your security as anyone could use them to hijack your account) and input them into the account recovery form to verify ownership of the account. Once done, our Support team will be able to assist you in consolidating everything into one account, as per your request. You can access the recovery form via this link: https://wordpress.com/wp-login.php?action=recovery

  Provide as much information as you can, including a contact email for Support to reach you.

  If you encounter any difficulties, feel free to reach out, and we’ll gladly assist you further.