billing

• 

  nvaleman343b88141c · Member · Jan 13, 2025 at 3:26 pm

  • Copy link
  • Add topic to favorites

  I was charged $84.75 without permission. I have no active billing history that shows this charge. I’m wondering how I can go about cancelling this and getting my money back. It’s stupid that I can only speak to a rep if I have a paid plan. I was charged so aren’t I on a paid plan?!

• 

  staff-semaj · Staff · Jan 14, 2025 at 1:02 pm

  • Copy link

  Hey! I’m really sorry to hear about the unexpected charge.

  It is possible that the charge was for a subscription owned by a different WordPress.com account to the one you checked. This would explain why you do not see the transaction in the billing history for that particular account.

  We need more details about the charge to investigate it, so please fill out the form on this page: https://wpchrg.wordpress.com/.

  If you need help finding the transaction ID, feel free to check out this handy guide: https://wordpress.com/support/billing-history/#on-your-credit-card-statement.

  Looking forward to resolving this issue for you.