Billing and refund
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I need to have my premium refunded but still need my domain so I can switch to wordpress.org. I was at BlogHer this weekend and spoke with someone from WordPress that said I could do this. How exactly do I go about it?
The blog I need help with is: (visible only to logged in users)
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Hello there,
Provided you are logged in under the same username account that purchased the upgrades, you can request a refund.WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard
http://en.support.wordpress.com/upgrades/#refunds
If applicable also see http://en.support.wordpress.com/bundles/#canceling-a-bundleNote: It takes from 1 – 2 weeks for the refund to be received.
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re: Moving to WordPress.org
http://en.support.wordpress.com/moving-a-blog/re: updating nameservers
http://en.support.wordpress.com/domains/domain-management/
http://en.support.wordpress.com/domains/domain-management/#update-nameservers -
Thank you time thief. I was unsure how to refund everything but the domain. This will help.
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Staff will make sure the refund is a partial one so you can update the name servers and point your domain to your new self hosted WordPress.org install.
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Hi mysweetsanity,
I have removed the premium bundle from your blog, and refunded you $73, which is the price of the bundle minus the cost of the domain. You should see the funds in your account within a few days.
Your mysweetsanity.com domain is still registered and can be updated to point to your new hosting provider when you’re ready. This document will explain how:
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