Billing and support department

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  arcitdept · Member · Feb 17, 2015 at 2:11 am

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  I wish to cancel domain mapping which under account arcitdept.com. I was charged on 05/01/2015 for US$13. Can you please remove my CC details as well. Cant find direct support email or number.

  The blog I need help with is: (visible only to logged in users)

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  arcitdept · Member · Feb 17, 2015 at 5:25 am

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  Also i havent received the invoice of charge which was put it on my CC on 05/01/2015 for US$13.

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  raincoaster · Member · Feb 17, 2015 at 6:16 am

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  It’s up to you to do that, on the dashboard Store page.

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  arcitdept · Member · Feb 17, 2015 at 6:17 am

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  I cannot see anylink to cancel the subscription not can i find any invoice.

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  pmciano · Member · Feb 17, 2015 at 5:16 pm

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  @arcitdept

  The domain arcitdept.com is not mapped to any WordPress.com site.

  Also, the Domain Mapping Upgrade for unipal.com.au is owned by another WordPress.com user, not arcitdept.

  If you’d like to cancel the Domain Mapping Upgrade for unipal.com.au, please re-submit this request from the WordPress.com user account that owns this Upgrade.

  Let me know if you have any more questions.

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  arcitdept · Member · Feb 17, 2015 at 11:16 pm

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  The other user account is spadvt and that user is deleted. The staff associated with that account has also left the company. We do want to cancel whole account (arcitdept as well). unipal.com.au domain is already expired (was with Godaddy). Please let me know if there is anything i need to provide to prove that it is owned by “arcitdept” as well other than “spadvt”

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  pmciano · Member · Feb 18, 2015 at 2:18 pm

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  @arcitdept

  I’ve removed the Domain Mapping Upgrade for unipal.com.au and refunded the associated charge. Please keep in mind that it takes 1-2 weeks for the transaction to show up on your financial statement.

  WordPress.com accounts are permanent, and you can find more information about that here:

  http://en.support.wordpress.com/deleting-accounts/

  If you want to permanently delete your site, follow the guide below:

  http://en.support.wordpress.com/settings/delete-site/

  Please read the warnings and advice before deleting a site, as we can’t revert a site deletion for any reason.

  If you want to hide your site instead, you can use the following guide to make your site private so only you and other members of the site can view it when logged in:

  http://en.support.wordpress.com/settings/privacy-settings/

  Let us know if you have any more questions.