Billing and Website Issues
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Hello,
I need help understanding how much my annual bill is.
Also, when trying to add google ads to recent blog posts, I get json error.
Is there a customer service number that you can provide so that I can speak with someone?
WP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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How do I request help from an actual wordpress representative? I do not want to ask a forum..
WP.com: Yes
Jetpack: Yes
Correct account: Yes -
Hi there,
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider, Bluehost. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the Business plan.
As it stands now, we cannot help since it is hosted at Bluehost. For billing inquiries, you should contact them directly: https://www.bluehost.com/contact
The good news is that help is also available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
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