Billing charge

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  privatejetpat · Member · Feb 11, 2021 at 4:51 pm

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  I am disputing a charge from Jan.04th

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  staff-doublebassd · Staff · Feb 11, 2021 at 5:20 pm

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  Hi there,

  I would be happy to assist you in looking into this charge. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into this for you.

  Let me know if you have any questions.

  Thanks!

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  privatejetpat · Member · Feb 11, 2021 at 6:09 pm

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  I no longer have the website or domain or email that was used for when I signed up for WordPress. The account was (email visible only to moderators and staff) but I can no longer access the website, email, or anything. I was charged for WordPress in January, that was discontinued…and am trying to reach WordPress to resolve.

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  staff-blorbo · Staff · Feb 11, 2021 at 6:43 pm

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  We have some options for you to regain access to the account at https://wordpress.com/support/account-recovery/#account-recovery-form

  Once you have access to the account, please reply here under the correct account and we can assist with any available refunds.

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  privatejetpat · Member · Feb 11, 2021 at 7:18 pm

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  I am unable to provide the activation or URL code they are asking for. I can provide my website name or previous email. Someone can call me? [Edited to remove phone number]

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  helper-heroponriki · Member · Feb 11, 2021 at 8:17 pm

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  We don’t provide support over phone and I’ve redacted your phone number from this thread.

  The account recovery form will allow you to enter the transaction ID of the charge you were billed under the “Proof of Ownership” section – you don’t need an activation code or URL to fill the form out. Only fill out the information you have and include the email address where WordPress.com Support can get back in touch and they should be able to help you.

  I hope that helps!

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  privatejetpat · Member · Feb 11, 2021 at 8:20 pm

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  Thank you…I have done this already. No reply within the last 24hrs, no call, no email.

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  helper-heroponriki · Member · Feb 11, 2021 at 8:32 pm

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  Thanks for confirming! You’ll need to wait for someone to get back in touch with you as they process requests in the order in which they’re received. They should be in touch soon.