Billing Charge

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  mgadamsacu · Member · Mar 27, 2023 at 4:29 pm

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  Hello, I was charged $300 and I don’t know why and I can’t find anything my account showing what it could be linked to. Here is what is being shown on my bank account:
  (redacted by staff)

  Thank you

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Mar 28, 2023 at 2:47 pm

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  Hi there!

  I took a look, and it doesn’t look like there’s any history of purchases, transactions, or billing activity under the account you’re currently logged into, so we’re limited to what we can help with and advise here.

  If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  The transaction ID needed will be on your bank statement as WordPress followed by a ten-digit letter/number code. They’ll look like this:

  WordPress XXXXXXXXXX

  If you see a partial transaction ID, you may need to contact your bank directly to get the full ID needed.

  If the charge on your bank statement does not follow that format, the charge was not made here at WordPress.com.

  I hope that helps!