Billing/Closing Account

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  mummybutstillme1 · Member · Sep 15, 2022 at 9:52 am

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  Hi, please can you advise me on closing my account with immediate effect? I am trying to do this but it is saying I don’t have any account yet I’ve been billed £15.00.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  staartmees · Member · Sep 15, 2022 at 11:16 am

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  This typically happens when you have two or more wordpress.com accounts. To find out what that charge is about go to https://wpchrg.wordpress.com/.

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  staff-ozmodiar · Staff · Sep 15, 2022 at 2:42 pm

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  Hi

  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.