Billing Details

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  ibaconyourpardon · Member · Jul 26, 2021 at 7:13 am

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  Hello – I have been charged by wordpress twice up until now and am really confused as to what exactly I am being charged for. The billing details arent available on the history page.
  Also, when i try to cancel – there are no active upgrades shown. Could you please help me out?

  Site: http://ibaconyourpardon.home.blog.
  WP.com: Yes
  Correct account: Yes

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  staartmees · Member · Jul 26, 2021 at 7:32 am

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  To find out what a charge is about, go to https://wpchrg.wordpress.com/. You find on that page a form to contact the Billing Team.

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  kokkieh · Staff · Jul 27, 2021 at 7:45 am

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  Hi there,

  The account you used to post here has never bought anything from us, and we don’t even have a credit card on file for you that we could have charged. If you’ve been charged, it’s for upgrades bought via a completely different account.

  If you’re not sure what site the charge is for, please search for the charge at https://wpchrg.wordpress.com/ – enter the transaction details on that form, and it will tell you if that charge exists on our end and what site it’s for.

  You can also use the Contact Support link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.