Billing Dispute

• 

  simapuna6 · Member · Mar 13, 2023 at 12:58 pm

  • Copy link
  • Add topic to favorites

  I have not been using your products since 2021, but you have been billing me for 2022 and 2023.
  I need my refund please for these charges

  I don’t have a site with WordPress.com yet

• 

  helper-heroponriki · Member · Mar 13, 2023 at 4:32 pm

  • Copy link

  Hi there:

  I took a look, and it doesn’t look like there’s any history of purchases, transactions, or billing activity under the account you’re currently logged into, so we’re limited in what we can help with and advise here.

  If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  The transaction ID needed will be on your bank statement as WordPress followed by a ten-digit letter/number code. They’ll look like this:

  WordPress XXXXXXXXXX

  If you see a partial transaction ID, you may need to contact your bank directly to get the full ID needed.

  If the charge on your bank statement does not follow that format, the charge was not made here at WordPress.com.

  I hope that helps!