Billing duplication

• 

  joesheard27 · Member · Jan 20, 2017 at 12:01 am

  • Copy link
  • Add topic to favorites

  I signed up a Personal membership yesterday but seem to have been billed twice for this. Please could you refund one. Thank you.

  The blog I need help with is: (visible only to logged in users)

• 

  gemmacevans · Member · Jan 20, 2017 at 12:16 pm

  • Copy link

  Hi,

  I can’t see any purchases on the account you are logged in to (joesheard27). If you purchased a Personal plan using a different account, please log in to that one and then reply here.

  You can view a copy of the receipt from your Billing History here:

  https://wordpress.com/me/purchases/billing

  Come back to me if you have any questions.

• 

  joesheard · Member · Jan 20, 2017 at 6:59 pm

  • Copy link

  I believe this is now the correct account. I have checked my Billing history and do not recognise the one relating to europeanfootballblogcom.wordpress.com. Both the Personal account and domain mapping on this seem to be an error.

• 

  gemmacevans · Member · Jan 22, 2017 at 10:14 am

  • Copy link

  Hi,

  Yes, this looks to be the right one. From looking at your account I can see that two Personal plans were purchased on 18-Jan-2017 and one was cancelled and then refunded on 20-Jan-2017.

  Refunds usually take about a week to process and show up on your statement. You can view, print or email yourself a copy of the refund receipt from your Billing History here:

  https://wordpress.com/me/purchases/billing

  I have checked my Billing history and do not recognise the one relating to europeanfootballblogcom.wordpress.com. Both the Personal account and domain mapping on this seem to be an error.

  The purchase for that site was cancelled and you now only have upgrades for europeanfootballdotblog.wordpress.com.

  Come back to my if you have any questions.