Billing Enquiry

• 

  teanuanuanicole · Member · Dec 2, 2018 at 8:31 pm

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  Hello
  I have recently been charged $287usd for my plan, however I cannot see any invoices in my account that relates to this, nor any notification of the payment being charged nor any credit card saved in my account. So I am not sure how you have authority to take this payment. I would like to request that you refund the amount you charged me.
  I would also like to downgrade my subscription to the cheapest plan that allows me to have a personalized domain.
  I look forward to hearing from you.
  Thank you

  The blog I need help with is: (visible only to logged in users)

• 

  gemmacevans · Member · Dec 3, 2018 at 11:37 am

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  Hi teanuanuanicole,

  The account you are contacting us from hasn’t purchased any upgrades, which suggests you may have another account. I’ve sent an email to the address on your Account Settings page and will follow up with you there for more information.

  Thanks!