Billing Failing

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  crccitsupport · Member · Sep 6, 2022 at 12:51 pm

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  While I’ve twice updated my credit card billing details the JetPack subscription renewal continues to fail, it’s not clear why. I can’t find any customer support phone number or online chat. Please contact me [redacted]

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  crccwebmaster · Member · Sep 6, 2022 at 4:14 pm

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  This issue is resolved, please remove my post from public visibility given the inclusion of my phone #.

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  helper-heroponriki · Member · Sep 6, 2022 at 5:03 pm

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  Hi there!

  I’ve removed that information from the original post.

  In the future, if you need help with Jetpack make sure you’re logged into your crccwebmaster WordPress.com user account so you can access Jetpack’s email support here since this is the user account that owns the upgrade:

  Contact Support

  Jetpack only provides email support, but they can get you sorted that way.

  I hope that helps!