Billing for my iste
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I thought I signed up for a FREE site yet you have billed me for it. Billing Agreement ID
[transaction ID redacted]
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Hi there,
The formatting of the transaction ID you gave in your response (which I have redacted for your security) is NOT a match for the formatting we use for transaction IDs on WordPress.com.
I can also confirm I do NOT see any upgrades under your @matthewhilyardart WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/
Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.
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