Billing for my iste

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  matthewhilyardart · Member · Nov 8, 2020 at 3:36 pm

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  I thought I signed up for a FREE site yet you have billed me for it. Billing Agreement ID

  [transaction ID redacted]

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  staff-totoro · Staff · Nov 8, 2020 at 10:31 pm

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  Hi there,

  The formatting of the transaction ID you gave in your response (which I have redacted for your security) is NOT a match for the formatting we use for transaction IDs on WordPress.com.

  I can also confirm I do NOT see any upgrades under your @matthewhilyardart WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.