Billing Help

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  tactileartscenter · Member · Dec 14, 2012 at 12:11 am

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  I am trying to renew our blog and the problem I have is that the blog was set up by another user that has left the organization. I do not have her password so I am unable to login and make the changes to the billing credit card. How do I make changes to our billing informaiton. Please contact me at [redacted email]. The blog is tactileartscenter. Thank you.

  The blog I need help with is: (visible only to logged in users)

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  zandyring · Staff · Dec 14, 2012 at 10:01 pm

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  Hi there,

  I’m going to turn this into a private support ticket so we can discuss sensitive information.

  Cheers!

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  thinkforyourselfees · Member · Dec 26, 2012 at 2:43 pm

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  I recently had a charge from WP-fee and I did not authorize it nor is my account set to renew for 90 days. I have tried to contact someone and would like to get this resolved immediately and amicably before contacting my financial institution. Please contact me via private message to resolve.

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  raincoaster · Member · Dec 26, 2012 at 3:10 pm

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  That’s not going to happen. Request a refund from the Upgrades page of that blog, not the technical support forum. And disable auto renewal.

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  jenia · Member · Dec 26, 2012 at 4:27 pm

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  Hi Andrea, I see that you posted another request in our private support system, so I responded to that one. Closing this thread for now, anyone else with billing questions, this support article may help: http://en.support.wordpress.com/my-upgrades/ or feel free to start a new support thread.