billing history and domain questions?

  • Unknown's avatar
    kevinharu · Member ·

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    hi.

    My account is SIHUPARK.COM, and I can log in as well.

    I signed up for a 2-year premium membership and created the domain as SIHUPARK.COM. When I go into my account, This domain is already mapped to your WordPress.com site. It says it can’t be used.
    And I can’t check what I paid for in the purchase history.

    (redacted)

    Login ID: (email visible only to moderators and staff)

    I am a premium member, but it keeps asking me to sign up for a paid membership,
    It says that the domain is already in use by WordPress.
    please tell me how to do this

    And I paid, but I don’t know why I can’t see the receipt.
    Please check this part too.

  • staff-zinnia · Staff ·

    Hey there –

    I can see where the confusion is happening. You’ve created multiple accounts. The upgrades and domains are connected to an account different from the one you’ve used to write to us here.

    The first thing we need to do is get you signed in to that account. Please use the transaction details to regain access through this form: https://en.support.wordpress.com/account-recovery/

    Once you’ve regained access you can work on the projects, or our team can help you move them to this account if you prefer.

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