Billing Information

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  roydigitalmedia · Member · Jul 10, 2018 at 8:18 am

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  Hi, I made an mistake while billing on WordPress is there any way method to get my money back?

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Jul 10, 2018 at 9:12 am

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  Hi royresearchanddevelopment,

  The account you are currently logged in to hasn’t purchased any upgrades. Can you send a link to the site you upgraded? Please don’t share any transaction IDs here, a link to the site is the only information I need for now.

  Thanks!

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  royportfoliowebsite · Member · Jul 10, 2018 at 9:16 am

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  Hi Gemma, thank you for replying. The site i upgraded was on royportfoliowebsite.wordpress.com instead. Thank you.

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  kokkieh · Staff · Jul 10, 2018 at 9:53 am

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  Okay, I can see a site redirect upgrade on that site, bought by the royportfoliowebsite account you replied as above.

  Are you saying you want to cancel that upgrade? If you confirm here I’d be happy to refund that payment for you.

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  royportfoliowebsite · Member · Jul 10, 2018 at 10:49 am

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  Yes, I would like to have a refund. Sorry for the inconvenience caused.

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  gemmacevans · Member · Jul 10, 2018 at 11:12 am

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  There’s no need to apologise :) I’ve cancelled the site redirect and issued a refund. There is confirmation of this in your Billing History:

  https://wordpress.com/me/purchases/billing

  Refunds usually take 5-10 business days to show on your statement although international refunds (outside the US) can take a little longer.

  I hope this helps.