billing inquiry

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  villagesage58 · Member · Apr 9, 2017 at 7:11 pm

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  I need someone to contact me immediately in regards to my bill…..send message to my email.

  The blog I need help with is: (visible only to logged in users)

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  pavanraheja · Member · Apr 9, 2017 at 7:24 pm

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  Hi,
  So here is some information to help you with your billing history
  https://en.support.wordpress.com/billing-history/

  Also additionally here is some information to manage your Purchases

  Manage Your Purchases

  Here are the different ways to get help in WordPress
  https://en.support.wordpress.com/help-support-options/

  So, if you could write details of the issues here in the thread, we can tag the staff to give you further help.
  Also please subscribe to this thread by ticking the checkbox below, so you would receive a notification when anyone replies you.

  Let us know how we can help you further…!

  Regards

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  timethief · Member · Apr 9, 2017 at 7:28 pm

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  @villagesage58

  1. What is the URL of the site referred to?
  2. Which username account registered the site?
  3. Which upgrade was purchased for the site?
  4. When was the purchase made?

  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  Have you tried using that link?

  Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.

  When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  timethief · Member · Apr 9, 2017 at 7:30 pm

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  @pavanraheja
  I am not criticizing your response. I simply provided more information in mine.

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  pavanraheja · Member · Apr 9, 2017 at 7:38 pm

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  @timethief, your experience, and additions are always welcome..! :)

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  timethief · Member · Apr 9, 2017 at 7:39 pm

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  @pavanraheja
  Thanks. :)

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  gemmacevans · Member · Apr 10, 2017 at 10:25 am

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  Hi villagesage58,

  I’d be happy to help you. What is the problem with your bill?

  Let me know and I’ll take a look for you.